3. …as well as what can be measured.
Our experience shows that the most reliable metrics are the ones that can be properly and objectively measured. It is easier and less subjective to focus on hard skills. Skills such as “how well somebody can use Excel” can be a reliable metric, especially when it comes to productivity at the workplace, so it can be hard to ignore.
Everybody knows that soft skills are really important. However, it is so hard to measure them, let alone to get honest responses from candidates, that the attempt to get any metrics usually is not worthwhile.
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